One of our clients received a complaint about service on Facebook this week. We monitor this client’s social media and responded immediately to help them solve the problem. The situation […]
Tag Archives: public relations
Public Relations: When is Bad PR Actually Good PR?
Recently, Dan Cathy of Chick-fil-A took a stand against gay marriage in an interview with the Baptist Press. I should point out there is no indication that Chick-fil-A – the […]
Public Relations: The Eyes Have It!
Once again I wonder, “What were they thinking?” The recent flap over uniforms made-in-China for American Olympic athletes is the reason. This is another public relations controversy that could have […]
What Were They Thinking?
Public relations is tricky. No doubt about it. According to the Public Relations Society of America, “Public relations is a strategic communication process that builds mutually beneficial relationships between organizations […]
Bad Press That Builds Business
An unhappy customer can have far greater impact now than in the past. In fact, a complaint before the advent of Twitter and Facebook would usually only reach the disgruntled […]